Effective 03 November 2023
See change log

What is a Third-Party Subprocessor?

A subprocessor is a vendor Zoom uses to process data on behalf of our customers, who are the data controllers of that data.

Zoom’s Process for Contracting with Subprocessors

Zoom requires its subprocessors to satisfy equivalent obligations as those required from Zoom (as a Data Processor) as outlined in Zoom’s Data Processing Agreement (DPA), including but not limited to the requirements to:

• process personal data following data controller’s (i.e., Customer’s) instructions (as communicated to the relevant subprocessor by Zoom);
• in connection with the subprocessing activities, use only personnel who are reliable and subject to a contractually binding obligation to observe data privacy and security, to the extent applicable, under applicable data protection laws;
• promptly inform Zoom about any security breach; and
• cooperate with Zoom to address requests from data controllers, data subjects, or data protection authorities, as applicable.

Except for as provided below, Zoom owns or controls access to the infrastructure that hosts real-time and stored personal data (should the Customer choose to store such content, e.g., recordings and transcripts). Personal data may be shifted among data centers within a region to ensure Zoom’s performance and availability. Zoom also works with the listed service subprocessors below to provide the noted functionality.

The following table describes the countries and legal entities engaged in the processing and storage of personal data by Zoom acting as a data processor on behalf of its customers, the data controllers.

For additional subprocessors specific to Zoom Events, please see below. For more information about Zoom Events, please see the Zoom Events Privacy Statement.

Updates

As our business grows and evolves, the Subprocessors we utilize may also change. We will provide the owner of Customer’s account with notice of any new Subprocessors to the extent required under contractual agreement, along with posting such updates here.

You may also use the form below to subscribe to updates.

What is a Zoom Affiliate?

A Zoom affiliate is any entity that Zoom directly or indirectly controls. Together with Zoom Video Communications, Inc., these affiliates form the Zoom Group.

International Transfers within the Zoom Group

All parties of the Zoom Group have entered a data transfer agreement that sets out the data protection requirements and incorporates the appropriate EU Standard Contractual Clauses (“SCCs”).